Customer
Service:
puregemstones.com,
the online bead store, locates in
144-24 37th Ave, 5L, Flushing, NY 11354.
We strive to give you the best service. We value you as a customer and are here for you.
When you have any questions or comments,
please send e-mail to sale@puregemstones.com,
or call us at 646-637-7888.
Shipping
and Handling:
For
USA:
(1) First Class Mail: $5.95 for first $10 of purchase, $0.50 for each
additional $10 of purchase. Free
shipping available for purchase over $100 within USA. Delivery
confirmation is included for mail within USA.
(2) Priority Mail: $10.95 flat rate charge for all purchases. Delivery
confirmation is included for mail within USA.
(3) Express Mail: $39 for first $100 of purchase, $1 for each
additional $10 of purchase. Tracking number is available.
**No shipping charge for pick up the order yourself.
For other countries: Mail will be shipped as Priority Mail or Express Mail. $65 for first
$100 of purchase, $1 for each additional $10 of purchase. Money
order or western union payment is required for foreign
countries on order over $200.
All items will be shipped by USPS. For US customers, you may receive your
shipment in about 3-8 business days after receiving of your payment.
Payment
Method:
For
USA, Paypal, credit card Visa and MasterCard, and money order
are accepted.
For outside of USA, money order or western union payment
is required for foreign
countries on order over $200. Please make money order payable to:
Feng Long Wu
144-24 37th Ave, 5L
Flushing, NY 11354
USA
And include the invoice or yahoo order number in the envelop
please.
Return
Policy:
All
products come with an 15-day money-back guarantee*. We usually
refund within 5 days after receiving the items with your
order number. For a prompt refund, simply return product(s)
to:
Feng Long Wu
144-24 37th Ave, 5L
Flushing, NY 11354
We HIGHLY recommend sending via USPS with Guaranteed Delivery.
*Shipping,
handling and insurance fees are NOT refundable. All returns
must be in original conditions. Buyers will pay for return
shipping charges.
*Free shipping and/or any discounts will be revert due to the return.
Privacy
Policy:
This
site is hosted by Yahoo! Store. Yahoo! hosts the store
pages, ordering system, and order data. Yahoo! automatically
collects
order information but may only use this information in
the aggregate. If you accessed this store through Yahoo!
Shopping,
Yahoo! also automatically collects information about your
shopping experience. Please see the Yahoo!
Privacy Policy for more information about how Yahoo!
uses this information.
We use third-party advertising companies to serve
ads when you visit our website. These companies may use information
(not including your name, address, email address, or telephone
number) about your visits to this and other websites in order
to provide advertisements about goods and services of interest
to you. If you would like more information about this practice
and to know your choices about not having this information
used by these companies, click
here.
**All
policies are subject to change without further notice. |
